Lost or Damaged Baggage

If you happen to lose an item at the airport, you should firstly contact the relevant airline you are/were travelling with. It is strongly recommended that all travellers take up an appropriate travel insurance to cover any such losses that can occur as part of their journey.

If you have an enquiry about a lost or found item, here's what you can do:

Items Lost at Airport Terminal

• (Tel. 011 225 2861 Ex 3813) Inquiries about lost baggage should be directed either to information desk or to the airline office.
• Please proceed to the nearest information counter and the personnel on duty will assist you further.
• Alternatively, you could use the online customer feedback form or email head.am@airport.lk

Baggage Storage

There are two categories of baggage storage at BIA.

• Bond Baggage Service - Valuable items and any other item which you need not take into the country could be stored subject to customs clearance at Bond Baggage counter located in the customs area in front of baggage belt No. 04. On your departure, baggage could be collected at the Departure Lobby Information Counter.
  Bond Baggage Fee : USD 30/- per piece of luggage for a 24 hour period or part thereof.
 
• Left Luggage Service - Except perishable items, food items etc. could be stored at the left luggage counter located in the departure outer porch. The counter is opened round the clock.
  Left Luggage fee :
  Left Luggage Service Charges for one item as follows.
  - First day charge (First 24 hrs. or part thereof ) - USD 10
  Additional charges for more than 24 hrs
  - For a luggage weight up to 23kg or less than 3 feet in length or height for (24 hrs period or part thereof) - USD 6
  - For a luggage weight more than 23kg or more than 3 feet in length or height for (24 hrs period or part thereof) - USD 8